RETURNS & REFUNDS
We pride ourselves in shipping exactly what you purchased in our online store, shipping it quickly, and safely, right to your front door. Most of our shipments are sent 99% of the time, next business day, but not guaranteed next business day.
All of our products offered on our website, are "brand new"(from the supplier), with most in their original sealed packaging. Some items offered on our website may not come in a product packaging "box", such as M&M's products. These are noted as such, on the product page, and are sent from our supplier(s) in this manner, but, are new - We do not sell used products.
Unfortunately, problems can arise with an order, and we want to always be sure to address your situation completely.
Most difficulties can be solved by a simple adjustment (such as new batteries, changing internal switches, etc.) Be sure to first read the instructions that are included with your purchased item for proper operation. Contact us first before contacting your credit card issuer or payment provider for further assistance. You may contact us via email (email@example.com) for further assistance with your product, or by contacting the manufacturer's support help line stated on the product box, in the instructions, or on their website. For efficient lower-cost solutions, we may also suggest to you alternate methods of repair for your item, by utilizing local repair shops, or handy-persons, especially with very large items that are too bulky and costly to send back. We may also offer you partial refunds, for the solution, based upon the difficulty or problem you are having, to satisfy a fix, rather than returning the item.
Please note that any returns or replacements, if authorized by us, will be limited to 30 days from the date the item arrives. If problems arise after that then you must contact the original manufacturer for factory warranty returns.
Domestic USA Shipments only: You may return unused items within 30 days of delivery date, only if we have supplied you with an RMA Return Authorization Number. By refusing the delivery, or shipping back an item before receiving and applying your RMA number, will result in a severe return processing delay, or maybe even a lost return. Refusing a shipment at the time of receipt, may delay, or reduce any refunds you may be entitled to. Please use our RMA returns process for efficient exchanges or returns.
Please note that any refund issued will not include shipping & handling charges, or state/local taxes incurred. Returns sent back for any reason, will be at the expense of the customer. Shipping charges are NOT refundable.
Each requested return will be evaluated on a case-by-case basis. You may apply for an RMA number by email (firstname.lastname@example.org).
If returns are authorized and approved by us, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in some cases you may receive a refund sooner. The estimated time period includes the transit time for us to receive your return from the shipper (5 to 12 business days), the time it takes us to process/evaluate your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days). Any refunds due will be issued through the same payment provider you chose at purchase time, if still available.
Return Shipping Instructions: Product returns, must be re-packaged in a secure manner in accordance with the chosen shipper's methods of packaging, including... (1) The original, undamaged, product box, if supplied, (2) The associated packaging materials that originally surrounded, "cushioned", the product, (3) A properly sized shipping box to surround & protect the item(s) while in shipment, and (4) A note or packing slip inside describing the reason for return, and the original senders name, and address. You must write on the outside box the RMA number we will provide to you. You must supply a "pre-paid" shipping label attached to the box. Costs of return shipping are not refundable. When the carrier receives your package to ship, they will supply you with a "tracking number", which must then be emailed to us as soon as you receive it, so that we may know when to expect it. Shipping insurance is suggested, for the item may be lost or damaged while in transit, but not required. We will not be held responsible for lost or damaged goods while in transit with 3rd party carriers. Some carriers will apply automatic shipping insurance up to a specified amount of coverage. Levels will vary with carriers and shipping methods, so please check with your carrier for this specific information. The choice of shipper, in shipping back a return to us, is up to the customer. To save on costs, we suggest using USPS Parcel Post, but this is up to the customer.
International Shipments: We do not offer RMA returns/replacements for International Addresses. Items are sold internationally, AS-IS, with no warranties or returns applicable. The costs to ship these items back to the USA are prohibitive. If for some reason, any returns are to be accepted, will be at the customers expense, and only the purchase price of the item may be refunded. Shipment costs, VAT taxes, or Import (Duty) fees, are never refunded. This is on a case-by-case basis, determined at our discretion, dependent upon the time frame from the original shipment, and the condition of the item when received at our location. There may be a re-stocking fee applied also.
International shipments, once they arrive in your country, are at the discretion of the country(s) import inspection personel and local carriers, and may be either delayed indefinitely, or refused by them. We will not be held responsible for lost or damaged goods while being transported by 3rd party carriers. Most international shipping difficulties arise because of incorrect addresses supplied to us, or items purchased that are not allowed entrance into your country.
Factory Warranties: All factory warranted items will fall under the authorized factory return policies included in your product documents, and are to be handled through the manufacturer.
Shipping Damage: Items damaged by the shipper (USPS, UPS, DHL, Fedex, etc.) will fall under that particular shippers damaged goods policies, and are to be handled locally with them. Please be sure to save all box packaging materials, including the original product box, if included, in order to file a damaged shippers claim, as they will want to inspect it before issuing a claim.
Refused Shipments: (See Domestic Shipments above) If for ANY reason a shipment is refused by you, and sent back to us, without prior authorization using an RMA, we will apply a special handling charge to cover the expenses of tracking, locating, re-examining, re-stocking, or if damaged, returning the item back to our suppliers, if possible. If the item shows signs of being opened, parts missing, or being used in any way, we reserve the right to refuse any refunds due to you.
Return/Restocking Fees: A restocking fee may be charged to the customer, if an item has been returned to us without prior authorization from us through our RMA process, or if returned and shows that the item has been abused, and/or shows signs of being excessively used by the customer. As stated above items must be sent back with all accessories, complete with the original packaging included. We do not authorize any returns for the reasons of, "to buy it to try it out first", or to "buy it to exchange/switch out, a previously purchased item". If a customer misrepresents the reason(s) for return, and our investigation reveals this, we will apply a restocking fee, a reduced refund, or refusal of any refunds at all.
We reserve the right to utilize, change, or modify the above policies at any time, and without notice to the customer.