RETURNS & REFUNDS

We pride ourselves in shipping exactly what you purchased in our online store, shipping it quickly, and safely, right to your front door. Most of our shipments are sent next business day, but not guaranteed next business day.

Unfortunately, problems can arise with an order, and we want to always be sure to address your situation completely.

Most difficulties can be solved by a simple adjustment (new batteries, changing internal switches, etc.) Be sure to review first the instructions that are included with your purchased item for proper operation. Please contact us first before calling your credit card issuer or payment provider for further assistance. You may contact us via email (producthelp@kwickargo.com) for further assistance with your product, or by contacting the manufacturer's help line. For efficient lower-cost solutions, we also may suggest to you alternate methods of repair for your item, by utilizing local repair shops, or handy-persons, especially with very large items that are too bulky and costly to send back. We may also offer you partial refunds, for the solution, based upon the difficulty or problem you are having, to satisfy a fix, rather than returning the item.

Please note that any returns or replacements, if authorized by us, will be limited to 30 days from the day the item arrives. If problems arise after that then you must contact the original manufacturer for warranty returns.

IMPORTANT!

Domestic USA Shipments only: You may return items within 30 days of delivery, only if we have supplied you with an RMA Return Authorization Number.  By refusing the delivery, or shipping back an item before receiving your RMA number could result in a severe delay, or even a lost return. Refusing a shipment at the time of receipt, may delay any refunds you may be entitled to. Please use our RMA returns process for efficient exchanges or returns. Please note that any refund issued will not include shipping & handling charges incurred. Returns sent back for any reason, will be at the expense of the customer. Shipping charges are NOT refundable.

Each requested return will be evaluated on a case-by-case basis. You may apply for an RMA number by email (returns@kwickargo.com).

If returns are authorized by us, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in some cases you may receive a refund sooner. The estimated time period includes the transit time for us to receive your return from the shipper (5 to 12 business days), the time it takes us to process/evaluate your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).  Refunds will be issued through the same payment provider you chose at purchase time, if available.

International Shipments: We do not offer RMA returns/replacements for International Addresses. Items are sold internationally, AS-IS, with no warranties or returns applicable. The costs to ship these items back to the USA are prohibitive. For any returns to be accepted, though, will be at the customers expense, and only the purchase price of the item may be refunded. Shipment costs are never refunded. This is on a case-by-case basis, determined at our discretion, dependent upon the time frame from the original shipment, and the condition of the item when received at our location. There may be a re-stocking fee applied also.

Factory Warranties: All factory warranted items will fall under the authorized factory return policies included in your product documents, and are to be handled through the manufacturer.

Shipping Damage: Items damaged by the shipper (UPS, DHL, Fedex, etc.) will fall under that particular shippers damaged goods policies, and are to be handled locally with them. Please be sure to save all packaging materials, including the original product box, if included, in order to file a damaged shippers claim, as they may want to inspect it before issuing you a claim.

We reserve the right to utilize, change, or modify the above policies at any time, and without notice to the customer.